Capita software to help Edge Hill University’s library deliver an outstanding student experience

By Victoria Wilson

Capita’s software services business today announces it has been selected by Edge Hill University to deliver a library services platform that will help the university to provide an enhanced service to students, and reduce overheads. 

Through the new platform, students will have access to a new discovery system which enables them to search and access physical and electronic resources including resources available through Proquest’s Summon Service from a single search box on their mobiles, tablets and computers. The solution will also be integrated with the university’s existing virtual learning environment to provide seamless access to library information. 

In addition, Edge Hill University will be using Capita’s Soprano application, which allows staff to assist students on the spot, anywhere in the library or on campus, using tablet devices. 

With Soprano in their hands, staff can issue and return items, make reservations, and answer enquiries without being stuck behind the enquiries desk, enabling them to deliver a more responsive service. Staff can also use the solution to perform circulation and stock management tasks. 

The library service platform will be cloud-based, therefore eliminating the need for onsite hardware and maintenance overheads, and ensuring library staff are working with the latest technology through regular software updates administered by Capita.

Alison Mackenzie, Dean of Learning Services at Edge Hill University said: “We are constantly looking for innovative ways to deliver an outstanding service for our staff and students and in using Capita's library system we will be able to offer a more flexible and personalised user experience.
 
“Capita’s system will provide students with easy access to physical and electronic resources and enable our library staff to deliver a more immediate response using mobile technologies.”

Karen Reece, head of libraries at Capita’s software services business, said: “Innovative universities such as Edge Hill have recognised the need to ensure their libraries are using the latest technology, to help support students by making services more accessible.

“We are very proud to be supporting Edge Hill University in its ambitions to be a leading institution for technology, while at the same time deliver an improved service for library users.”

For further information regarding Capita’s suite of library solutions, visit www.capita.co.uk/libraries